FAQ
What does Fisvato sell?
We offer acrylic jigsaw puzzle suncatchers, creative craft items, and decorative ornaments featuring nature-inspired and imaginative designs.
Are the products finished decorations or assembly kits?
This varies by product. Check the listing to see whether assembly is required and what is included.
Are the suncatchers made from glass?
Products described as acrylic use acrylic material. A glass-like appearance does not mean an item is made from glass. Check the material information for each design.
How many pieces are included?
Piece counts vary by product. Refer to the selected listing’s specifications and package contents.
Are frames, stands, hooks, or glue included?
Only items expressly listed in the package contents are included. Do not assume that display hardware, a frame, or adhesive is supplied.
Do the decorations light up or glow in the dark?
Do not infer these features from names such as “Glowing,” “Radiance,” or “Moonlit.” Unless the listing specifically states otherwise, these names describe the design rather than an electrical or glow-in-the-dark function.
Will the appearance match the photographs in every room?
Translucent colours and reflections vary with light, background, and viewing angle. Review the listing’s product photographs and dimensions before choosing a display location.
Can I display an item outdoors?
Only use a product outdoors if the listing specifically confirms outdoor suitability. Follow its care and mounting instructions.
What if a puzzle piece is missing or damaged?
Contact service@fisvato.com with your order number, design name, and a description of the affected piece. Photographs are helpful where available. We will assess the issue and arrange an appropriate resolution.
How long does delivery take?
Processing normally takes 1–3 business days. Estimated transit after dispatch is 10–20 business days, giving an estimated total of 11–23 business days.
Where do you ship, and what does shipping cost?
Available destinations, shipping methods, and charges are displayed at checkout. Any free shipping offer applies only when its stated conditions are met.
Can I return an opened craft set?
Opening outer packaging for reasonable inspection does not automatically prevent a return. Voluntary returns must remain complete, clean, unaltered, and suitable for resale.
Permanent assembly, gluing, painting, cutting, or installation may make an item ineligible for a change-of-mind return. This does not remove applicable rights concerning defective or misdescribed goods.
How long do I have to request a return?
Eligible voluntary return and exchange requests must be made within 30 calendar days after delivery. Applicable statutory rights remain unaffected.
Who pays return postage?
Customers pay for voluntary returns. We cover reasonable necessary return costs for confirmed defects, incorrect shipments, or other errors attributable to us.
When are refunds processed?
Returns are normally inspected within 3–5 business days of receipt. Approved refunds are normally initiated within 5–10 business days, or sooner where required by law. Bank processing may take additional time.
How do I contact you?
Email service@fisvato.com or call +1 5702571890.
Our hours are Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays. We normally respond within 1–2 business days.