Shipping policy

This policy applies to acrylic jigsaw puzzle suncatchers, creative craft items, and decorative ornaments purchased at fisvato.com.

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order verification, selection of the ordered designs, packing, and shipment arrangements. Business days exclude weekends and applicable public holidays.

Any different preparation time for a particular product will be disclosed before purchase.

2. Estimated Delivery

After dispatch, estimated transit time is 10–20 business days.

Including processing, estimated total delivery time is 11–23 business days.

These are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, remote destinations, and peak periods may affect delivery. Please allow sufficient time when ordering for a birthday, holiday, or other occasion.

If we cannot dispatch within the stated processing period, we will contact you with a revised estimate and offer the option to accept the delay or cancel the unshipped items for a refund.

3. Destinations and Shipping Charges

We ship to destinations supported by our checkout. Available shipping methods and charges are displayed before payment.

Free shipping applies only when the stated offer conditions are met and is reflected at checkout.

If delivery is unavailable for your address, contact us before ordering.

4. Tracking

Tracking information is emailed after dispatch. Please allow up to 3 business days for the first tracking update.

Orders containing multiple designs may arrive in separate parcels. Available tracking information will be provided for each parcel. Additional shipping charges will not be added after purchase without your agreement.

5. Customs and Import Charges

Import duties or local taxes not collected at checkout may be payable to the relevant authority or carrier. Contact us before ordering if you need clarification about destination-specific charges.

6. Address Corrections

Check your delivery details before payment. Contact us promptly to request a correction. Changes cannot be guaranteed after dispatch.

7. Delayed or Missing Parcels

If delivery exceeds the estimated period, tracking stops updating, or a parcel is marked delivered but cannot be located, contact us with your order number. We will investigate and arrange an appropriate resolution.

8. Damaged Deliveries or Missing Components

Please inspect your order after delivery.

If a decoration arrives cracked, broken, or incomplete, retain the packaging and contact us. Photographs of the item, packaging, and affected pieces help us assess the issue where reasonably available.

A request for photographs does not limit your applicable consumer rights.

Email: service@fisvato.com
Phone: +1 5702571890