Privacy Policy

Fisvato is operated by Lu'an Chuanzhenyinxian Apparel Co., Ltd. This policy explains how personal information is collected, used, and shared when you visit fisvato.com, purchase craft products or decorations, or contact us.

Information We Collect

Depending on your interaction, we may collect:

  • Your name, email address, phone number, and billing and delivery addresses.

  • Order information, including selected designs, product options, payment status, and delivery details.

  • Customer service messages, return requests, and photographs you choose to provide.

  • Device and browsing information, including IP address, browser type, referring pages, website interactions, and cookie identifiers.

  • Marketing and privacy preferences.

Payment providers process payment credentials. We receive the transaction information needed to manage your order. Please do not send full payment card details.

If you provide photographs of damaged ornaments or missing puzzle pieces, avoid including unrelated personal information.

How Information Is Used

We use information to fulfil purchases, arrange delivery, answer product and assembly questions, handle returns and refunds, maintain our website, prevent fraud, keep required business records, and improve our services.

Where permitted and subject to applicable consent requirements, information may also be used for marketing and advertising measurement.

Sharing Information

Necessary information may be shared with Shopify, payment processors, fulfilment providers, carriers, customer support providers, and other service providers used to operate our store.

Where enabled, analytics and advertising partners may receive information subject to applicable privacy requirements and your choices.

We may also disclose information to meet legal obligations, protect rights and safety, or support a business transfer with appropriate safeguards.

Shopify’s privacy information is available at:
https://www.shopify.com/legal/privacy

Cookies and Similar Technologies

Cookies and similar technologies support cart operation, checkout, preferences, security, analytics, and advertising where enabled.

Where required, non-essential technologies are subject to consent. Available website privacy controls and browser settings can be used to manage applicable preferences. Restricting cookies may affect some store functions.

AppLovin

Where Fisvato uses AppLovin advertising services and enables its pixel or related integrations, information such as device identifiers, website interactions, and purchase events may be collected by or shared with AppLovin for advertising measurement and relevant advertising, subject to applicable consent and opt-out requirements.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

We do not knowingly share children’s personal information or sensitive personal information with AppLovin.

International Processing

Our business is based in China. Information may be processed in China and other countries where Shopify and our service providers operate. Where required, appropriate safeguards are used for international transfers.

Retention and Security

We retain information for as long as reasonably necessary for the purposes described above, including legal recordkeeping, order administration, dispute resolution, and fraud prevention.

We use reasonable safeguards designed to protect personal information. No online transmission or storage method is completely secure.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information; withdraw consent; object to certain processing; or opt out of targeted advertising or qualifying data sharing.

You may unsubscribe from promotional emails using the link provided. Necessary order and service communications may continue.

Where legally required, applicable opt-out preference signals, including Global Privacy Control, will be honoured.

Contact us to exercise your rights or raise a privacy concern. We may use proportionate measures to verify your identity. Where applicable, you may complain to your local data protection authority.

Children

Our website is intended for adult shoppers. We do not knowingly collect personal information directly from children under 13.

Updates and Contact

We may update this policy when our practices or legal requirements change.

Privacy Contact: service@fisvato.com
Phone: +1 5702571890

Operator: Lu'an Chuanzhenyinxian Apparel Co., Ltd.

Registered Address:
Within Lu'an Kaidisidun Apparel Co., Ltd.,
Dingji Town, Yu'an District,
Lu'an, Anhui, China